Artisan, Certificate, Diploma and Professional Short- Course

Department of Hospitality

Our Hospitality Management programs are designed to prepare students for exciting careers in the fast-growing hospitality and tourism industry.

Whether you’re starting at the Artisan, Certificate, or Diploma level, our courses focus on practical training in;

  • Food production,
  • Front office operations,
  • Housekeeping
  • Customer service
  • Event planning
  • Hotel management.

 

The Artisan level equips students with basic hospitality skills, ideal for support roles or personal development.

The Certificate level builds on this with more in-depth knowledge in service operations and guest relations, while the Diploma level prepares students for supervisory and managerial roles in hotels, restaurants, and travel agencies.

Our hands-on training approach, supported by real-world exposure, equips graduates with the professionalism, communication, and problem-solving skills needed to thrive in the hospitality industry.

 

Course Overview

Diploma Level
Certificate Level
Artisan Level
FAQ

Diploma Level


  • Fundamentals of the hotel and catering industry
  • Housekeeping and accommodation studies
  • Restaurant services
  • Front office operations and administration
  • Food and beverage management
  • Hotel and catering law
  • Accounting, purchasing and cost control
  • The human resource in hospitality
  • Hospitality management
  • Marketing for hospitality and tourism
  • Strategic Management in Hospitality
  • Customer Service
  • Economics and Hospitality
  • Organization Behavior and Hospitality Management
  • Environmental Management in Hospitality Industry

Requirements

  • Course duration: 2 Year
  • Exam body: CDACC
  • Grade: C- and Above

Certificate Level

Course Overview:

  • Front Office Operations

  • Food and Beverage Service

  • Housekeeping and Laundry Operations

  • Customer Service in Hospitality

  • Hospitality Communication Skills

  • Sales and Marketing in Hospitality

  • Basic Entrepreneurship Skills

  • Hospitality Law and Ethics

  • Occupational Safety and Health

  • ICT in Hospitality

 

Requirements:

  • Course duration: 1 Year, 6 Months
  • Exam body: CDACC
  • Grade: D- and Above
  • Recognition of Prior Learning (RPL) may apply for industry-experienced learners.

Artisan Level


Course Overview:

  • Housekeeping Operations

  • Food and Beverage Service Basics

  • Basic Front Office Procedures

  • Laundry and Linen Management

  • Customer Care and Communication

  • Sanitation and Hygiene

  • Workplace Safety and First Aid

  • Introduction to ICT in Hospitality

  • Life Skills and Work Ethics

Requirements:

  • KCPE Certificate, or
  • KCSE Grade E, or
  • Recognition of Prior Learning (RPL) for those with industry experience.

Payment Details

  • A non-refundable Application fee of Kshs, 1000/– is applicable before any application can be processed. Deposits are done via a direct deposit into the following bank account. (NB: No Cash payments accepted.)

James Flavian College Institute is registered Technical and Vocational Education and Training Authority (TVETA) under the Ministry of Education in the year 2021.

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